1. Who we are
ZONGO is an online marketplace that enables customers to discover products and interact with participating sellers. In this policy, “ZONGOs,” “we,” “us” and “our” refer to the marketplace operator identified in your official business information.
2. Information we collect
Depending on how you use the marketplace, we may collect account information such as your name, email address, phone number, profile information and authentication records; transaction information such as orders, products, amounts and delivery details; seller information such as store details and product listings; and technical information such as device, browser, log, security and usage information.
3. Information you provide
You may provide information when registering, creating a seller store, adding products, placing an order, contacting support, updating your profile, submitting delivery information or otherwise using marketplace features. Please avoid submitting information that is not necessary for the service.
4. How we use information
- To create and manage accounts.
- To process and manage marketplace orders.
- To facilitate seller and buyer interactions.
- To support delivery and customer service.
- To maintain marketplace security and prevent abuse.
- To improve products, services and user experience.
- To comply with legal obligations and enforce applicable terms.
5. Seller and public store information
Information sellers choose to publish as part of a public store or product listing may be visible to marketplace visitors. Public store information should not include private credentials or unnecessary sensitive personal information. Sellers are responsible for ensuring that their listings comply with applicable laws and marketplace rules.
6. Payments
Payments may be processed through third-party payment providers. Payment providers may collect and process payment information under their own privacy policies and terms. ZONGO should not require users to disclose confidential payment credentials through ordinary support channels.
7. Service providers
We may use trusted technology and service providers to operate the marketplace, including hosting, authentication, databases, image or media processing, payment, analytics, communications and delivery-related services. Such providers may process information only as necessary for the services they provide, subject to their applicable terms and policies.
8. Cookies and similar technologies
We may use cookies, local storage and similar technologies to maintain sessions, remember preferences, support cart functionality, improve performance, provide security and understand marketplace usage. Your browser may provide controls for managing some of these technologies.
9. Information security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse or alteration. No internet service can guarantee absolute security, so users should also protect their passwords and devices.
10. Data retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including account administration, order records, dispute handling, security, legal compliance and legitimate business needs, subject to applicable law.
11. Your choices and rights
Depending on your location and applicable law, you may have rights concerning access, correction, deletion, restriction, objection, portability or withdrawal of certain consents. Requests can be submitted through our official contact channel. We may need to verify your identity before completing a request.
12. Children's privacy
Our marketplace is not intended to knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided information improperly, contact us through the official support channel.
13. Third-party websites and services
The marketplace may contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties. Review their policies before providing information.
14. International processing
Information may be processed in countries other than the country where you live when our service providers or marketplace operations require it. Where applicable, we take steps required by law to protect information during such transfers.
15. Changes to this policy
We may update this Privacy Policy when our services, legal requirements or privacy practices change. The updated version will be published on this page with a revised effective date.
16. Contact us
For privacy questions or requests, use the official contact details published on our Contact page.
Effective date
Effective date: 01/09/2026
Last updated: 30/08/2026