1. Create an account
Register with accurate information and keep your login details private. Verify your account when required so we can provide account and order services.
For Buyers
ZONGO is designed to make online shopping simple: discover a product, review the seller and product information, add items to your cart, complete checkout and follow your order.
2. Find products
Use search, categories and seller stores to compare products. Review the product description, price, images, seller information and available delivery details before buying.
3. Add to cart
Select the product and quantity you want, then add it to your shopping cart. Review your cart carefully before proceeding to checkout.
4. Checkout
Provide or confirm your delivery information, review item costs and delivery charges, choose an available payment method and submit your order.
5. Track your order
Open your Orders page to review order details and the latest status available for your purchase.
6. Keep your information updated
Use your profile to maintain accurate contact and delivery information. Never share your password or payment credentials with another person.
Orders, Delivery & Tracking
Delivery times and charges can vary by seller, destination, product and courier availability.
Order confirmation
After an order is successfully submitted, keep your order reference for future support enquiries.
Delivery information
Enter a complete and accurate delivery address, phone number and any useful delivery instructions. Incomplete information can delay delivery.
Delivery charges
Delivery is not automatically free. Where applicable, delivery charges are shown during the shopping or checkout process.
Receiving an order
Check the package and product when it arrives. If there is a serious issue, document it promptly with photographs where appropriate and contact support.
Failed delivery
If a courier cannot complete delivery, the order may be rescheduled, returned or otherwise handled according to the applicable delivery and order terms.
Order changes
Once an order has entered processing or shipping, changes may not be possible. Contact support as soon as possible if you need assistance.
For Sellers
Build your store professionally, publish accurate product information and provide reliable service to customers.
Create your seller account
Complete seller registration with truthful information. Keep your account details current and follow any verification requirements presented on the platform.
Set up your store
Add your store name, store photo, location, description and other permitted public information. Do not publish private credentials or sensitive personal information.
Add products
Use clear product names, accurate descriptions, genuine images, correct prices and relevant categories. Do not misrepresent products.
Manage orders
Monitor incoming orders, prepare products promptly and provide the information required for delivery. Keep order statuses accurate.
Customer service
Respond professionally to legitimate customer questions and cooperate with delivery, return and dispute processes when applicable.
Store reputation
Reliable fulfilment, accurate listings, respectful communication and consistent service help customers make informed decisions about your store.
Payments
Important: Only complete payments through payment methods and checkout flows officially provided or displayed by ZONGO. Never send payment credentials to a person claiming to be support.
Payment security
Protect your card, bank, wallet and account credentials. NEOSTORE support should not require your password or full payment PIN.
Payment confirmation
Review the amount and order information before authorizing payment. Keep transaction evidence if you need to contact support.
Refunds
Where a refund is approved, its timing can depend on the payment method and financial institution involved.
Returns, Refunds & Problems
If an order has a problem, contact support promptly and provide the order reference, a clear description and relevant evidence.
Wrong item
Do not alter or dispose of the product unnecessarily. Contact support and provide photographs and order information.
Damaged item
Document visible damage as soon as possible and contact support. Resolution depends on the order, seller and applicable policy.
Missing order
Check your order status and delivery information first. If the issue remains unresolved, contact the support team with your order reference.
Safety & Account Security
- Use a strong, unique password and never share it.
- Only use official ZONGO pages and checkout processes.
- Be cautious of links, messages or payment requests from unknown people.
- Never disclose verification codes, passwords, PINs or other confidential credentials.
- Report suspicious activity through the official contact channels.
- Keep your delivery and account information accurate.
Frequently Asked Questions
Do I need an account to browse products?
You may browse public marketplace content without an account where the site allows it. Account requirements can apply to purchasing, order management or other protected features.
Can I visit a seller's store?
Yes. Where a seller has a public store page, you can review the seller's permitted public store information and products without exposing private account credentials.
Is delivery free?
No. Delivery should not be assumed to be free. Applicable delivery charges are presented where available.
How do I get help with an order?
Keep your order reference and contact ZONGO through the official contact details published on the Contact page.
How do I become a seller?
Use the seller registration or seller-center flow provided on ZONGO and complete the requested information and verification steps.
What should I do if I suspect fraud?
Stop communicating with the suspicious party, do not send additional money or credentials, preserve relevant evidence and contact ZONGO through its official support channel.