Getting Started
Complete your seller profile, add your store information and store photo, then review your account before publishing products.
Adding Products
Publish accurate product names, descriptions, images, prices, stock, categories, variations, and other material information.
Managing Orders
Review new orders promptly, confirm availability, prepare the correct products, package them securely, and update order status as required.
Payments and Payouts
Review sales, fees, refunds, adjustments, balances, and withdrawals in your seller dashboard. Settlement timing may depend on order status.
Delivery
Use the delivery options available for the order. Prepare the parcel correctly and make it available for pickup according to the order instructions.
Returns and Refunds
Follow the marketplace return and refund process and respond promptly when a buyer reports a problem.
Discounts and Promotions
Use approved promotional tools honestly. Check eligibility, dates, prices, limits, and stock before publishing a promotion.
Security
Never share your password or verification codes. Keep your seller account secure and report suspicious activity through official support.
Prohibited Conduct
Counterfeit, stolen, illegal, unsafe, fraudulent, or otherwise prohibited products and marketplace manipulation are not permitted.
Support
Support email: zongo247customer.care@gmail.com. Phone/WhatsApp: 08109538280/08085995394. Business hours: 9am-4pm Monday- Friday.