Eligibility
Returns may be available for damaged, defective, incorrect, or materially misdescribed products, subject to applicable policy and law.
Special Categories
Perishable, personalized, hygiene-sensitive, digital, opened, or other special products may have different rules where legally permitted.
Return Requests
Submit eligible requests within zongo247customer.care@gmail.com from delivery or the applicable event.
How to Request
Open the order, select the return/help option, describe the problem accurately, and provide requested photos or evidence.
Item Condition
Where a return is approved, follow the required condition, packaging, accessory, and documentation requirements.
Refunds
Approved refunds are processed through the applicable payment method or marketplace process. Processing times can vary.
Damaged or Incorrect Orders
Report problems as soon as possible and retain parcel and product evidence where practical.
Cancellation
Cancellation may be available before an order reaches a non-cancellable stage. After dispatch, the return process may apply.
Legal Rights
Nothing in this policy removes consumer rights that cannot legally be excluded.